A common feeling among cleaners is a lack of dignity and respect for their work. In fact, they’re often regarded as an “invisible workforce”.
But working as a cleaner doesn’t have to feel negative. It's actually a fairly flexible job with lots of responsibility, and you can build a career quickly.
Here are some easy ways to improve job satisfaction amongst cleaning personnel:
- A full-time daytime job. Daytime cleaning can lead to a better relationship between customer and cleaning staff, giving the job higher status. This insight comes from the Nordics and the UK, where daytime cleaning is common. Not only does it increase self-respect, it also creates a better work-life balance for cleaning personnel. Another upside for the employer is that this small adjustment can reduce staff turnover.
- Well done! Showing appreciation for a job well done may seem like a small thing, but it can make a big difference. People complain more than they praise, but you can turn this around with just a few encouraging words for the workforce that rarely gets bonuses or other recognition for their daily efforts.
- New technology. The Internet of Things (IoT) is starting to change the cleaning industry, and new innovations demand new skills. Learning to operate new equipment also increases the status of the entire cleaning profession and improves the way people view it.
- Flexibility rules. Employers who can offer flexible working hours, vacation and other benefits, get higher quality cleaning. Not only that, they also get a more loyal team of employees who are more likely to stay longer.
- Go green. “Going green” is not only better for the environment, it also ensures a healthier working environment for cleaning staff. It’s also a great way to contribute to reducing your company’s carbon footprint, which is sure to be high on the agenda and an important part of your code of conduct.
- A less physically demanding job. Cleaning comes with uncomfortable positions and repetitive motions, which put cleaners at a higher risk of injury. But ergonomic techniques such as bending at the knees instead of at the waist, can reduce the strain. Another way to make the workday better for cleaning staff is to provide ergonomic equipment and solutions that are lighter and easier to handle for cleaning tasks and other repetitive tasks such as refilling of washroom dispensers.
- There’s no you or me in a team. Studies show that cleaning staff who work in a team are up to 10-15% more efficient than those working on their own.
There’s no doubt that the cleaning industry is challenging. It has its set of difficulties, but it also has lots of opportunities to contribute to a positive work environment.